Frequently Asked Questions

Everything you need to know about your Vaulted experience.

What is the standard shipping timeframe?

We offer standard shipping which typically takes 3-7 business days within the continental US. International orders may take 10-15 business days depending on customs processing.

How do I return an item that doesn't fit?

Vaulted accepts returns within 30 days of delivery. All items must be in their original condition with tags attached. Visit our Return Portal to generate a prepaid shipping label.

Are your products true to size?

Most of our pieces are designed for a tailored fit. We recommend checking the specific size guide located on each product page to find your perfect measurement.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.

How should I care for my Vaulted garments?

To preserve the quality of our premium fabrics, we recommend cold machine washing inside out and hanging to dry. Specific care instructions are also printed on the internal garment labels.

Can I modify or cancel my order after it's placed?

We process orders quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat.